Wongm's Rail Gallery » Myki failures and breakdowns

Myki failures and breakdowns

A galley of the many ways that Melbourne's 'Myki' smartcard ticketing system can let passengers down.

Myki ticket machine under repair at a tram stop

Thursday 18 April 2013 13:38 PM
Viewed 1172 times
(1 time this month, 83 times this year)

Myki reader onboard a tram, stuck with the nonsensical 'In service: Processing, please wait' message

Tuesday 16 April 2013 18:25 PM
Viewed 1534 times, 108 times this year)

Stack trace displayed on a Myki reader onboard a tram

The open source 'log4net' library is in use, as is a custom 'AFCLogging' class and a lot of ASP.NET code in the 'Acs.Common' namespace (ACS being the company that supplied the off-the-shelf hardware Myki was built upon)

Tuesday 16 April 2013 18:24 PM
Viewed 940 times
(2 times this month, 68 times this year)

Myki reader onboard a tram, clock set to 10:44 am despite it being almost 3 pm in the afternoon

This was the only reader onboard this tram to have the wrong time - it was also stuck on the greyscale 'night' mode display

Tuesday 16 April 2013 14:51 PM
Viewed 1235 times
(1 time this month, 102 times this year)

Another tram Myki reader stuck with the nonsensical 'In service: Processing, please wait' message

Tuesday 16 April 2013 14:50 PM
Viewed 956 times, 67 times this year)

Queue for the Myki machines at Southern Cross in evening peak

Monday 15 April 2013 17:56 PM
Viewed 830 times, 51 times this year)

Piles of unwanted receipts abandoned atop a Myki machine

Monday 15 April 2013 17:54 PM
Viewed 757 times, 66 times this year)

And another Myki reader stuck with the 'In service: Processing, please wait' message

Monday 15 April 2013 14:41 PM
Viewed 851 times, 72 times this year)

Windows error message displayed on a Myki tram driver console

Thursday 11 April 2013 18:19 PM
Viewed 1050 times
(8 times this month, 93 times this year)

Floor covered with discarded Myki receipts at Melbourne Central

Wednesday 10 April 2013 19:51 PM
Viewed 879 times
(4 times this month, 82 times this year)

Broken for four weeks now: Myki check reader at Melbourne Central still stuck 'In service'

Wednesday 10 April 2013 19:16 PM
Viewed 1265 times
(4 times this month, 96 times this year)

Myki check reader at Melbourne Central still stuck 'In service'

The same reader a week ago: http://railgallery.wongm.com/myki/E121_2816.jpg.html

Wednesday 27 March 2013 19:14 PM
Viewed 1360 times, 102 times this year)

I put my MYKI branded card onto the thingy with the big MYKI text, don't I?

If they didn't want passengers to use the former Metcard validators, they'd put stickers over them in the same way as the former ticket machines

Tuesday 26 March 2013 08:33 AM
Viewed 1257 times
(1 time this month, 112 times this year)

Unwanted Myki receipts *still* piling up in ticket machines

Monday 25 March 2013 14:03 PM
Viewed 1000 times, 67 times this year)

Broken set of barrier paddles on a Myki gate

At Flagstaff station

Monday 25 March 2013 08:43 AM
Viewed 922 times
(1 time this week, 2 times this month, 64 times this year)

A completely nonsensical message - 'In service / Please use another myki check'

They must mean 'not in service' - 'in service' means I should be able to use it!

Wednesday 20 March 2013 19:17 PM
Viewed 1503 times, 88 times this year)

Unwanted Myki receipts continue to litter Melbourne!

Note a stack more receipts sitting in the collection bin!

Friday 15 March 2013 08:50 AM
Viewed 930 times, 66 times this year)

'Schedule update / Login disabled / Please wait' message on a Tram Driver Console

That day I saw a stack of trams displaying the same message

Thursday 14 March 2013 08:18 AM
Viewed 908 times, 75 times this year)

'Ticket validation disabled' message on a faulty Myki reader

Monday 11 March 2013 13:20 PM
Viewed 1328 times, 64 times this year)

'Out of order / Please use another Myki reader' message

Monday 11 March 2013 13:20 PM
Viewed 956 times
(1 time this week, 1 time this month, 60 times this year)

Dead Myki reader, with all three LEDs lit

Monday 11 March 2013 12:48 PM
Viewed 805 times, 55 times this year)

'Validator disabled / gate out of service' message on the country platforms at Southern Cross

Saturday 9 March 2013 20:53 PM
Viewed 796 times, 60 times this year)

'Out of order / Please use another Myki reader' message

Saturday 2 March 2013 16:44 PM
Viewed 1057 times
(4 times this month, 86 times this year)

Myki reader showing a 'Ticket validation disabled' message

What is the point of a Myki reader that can't validate tickets?

Monday 25 February 2013 08:48 AM
Viewed 1118 times
(1 time this month, 66 times this year)
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Viewed 2018 times (1 time this week, 37 times this month, 182 times this year)